How long until my order is ready to ship?

Orders ship within 1-2 business days from receipt of payment.

How much does it cost for shipping?

Once you go through the order checkout process, you will be directed to a shipping page, which will calculate the cost of shipping your items to your area.  Shipping within Canada starts at around $12.

Do you offer local pickup?

If you would prefer to pick up your order in person, local pickup is available.  We are located in Courtenay, BC on Vancouver Island.  If you would like to pick up your order choose LOCAL PICKUP under shipping at checkout.  We will email you pickup details when your order is ready.

Can I track my shipped item?

Yes!  Items are shipped via Canada Post regular parcel service.  When your item ships you will receive an email notification, which also contains a tracking number so you can track your shipment.  US orders also come with a tracking number.  Tracking numbers are not available for international orders.

I live outside of Canada – will I have to pay duty or taxes?

Import duties, handling charges and taxes are the responsibility of the customer and are not included in the item price or shipping cost.  Please be sure to check with your country’s customs office to determine what these additional costs might be before placing your order.